A podcast app with a built-in voice assistant to enable safer driving.
Concept demonstrated video.
Voicepod is a podcast application concept with a fully functional built-in voice assistant that goes beyond the current capabilities of voice-integrated podcast applications. In particular, this application (app) is meant to aid the hands-free experience, especially for drivers.
UX designer (low-fidelity)
Most podcast apps don't support in-app voice interactions, nor are they compatible with in-device voice assistants. This makes podcast apps difficult to use for drivers.
Create a podcast app with a built-in voice assistant to lessen drivers' touch interactions with their mobile devices and enable safer driving.
Using the Kano model for customer satisfaction, we compared 8 direct competitors (podcast apps) and 1 indirect competitor (audiobook app) to identify features that are basic expectations, satisfiers, and delighters.
We conducted 6 interviews, asking a total of 32 questions and had each participant demonstrate how they browse for podcasts in the app the current use. Our questions covered four areas: demographic information, driving experience, VA experience, podcast app experience. Then, we used the affinity diagram to organize and analyze our interview data.
Users browse differently.
Some rely on recommendations, while others just scroll around for an interesting title.
Some users prefer to complete an episode in one sitting, while others will start and stop an episode as needed.
Though many participants said they use a VA while driving, their device’s VA is unable to do more than open the podcast app.
Some care about episode duration, some don't.
No way to browse podcasts while driving.
Some wait for a stop/red light to look for something else.
It’s difficult to switch podcasts while driving.
Again, some wait for a stop/red light to use their phone or they switch to listening to music or the radio.
Limited assistance from in-device VA.